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Conflict Management
Brits among most bullied workers in the world
January 08, 2012 - By The Sunday Mirror

A study by the recruitment website Monster, has found that 7 out of 10 British workers confess to being bullied by a colleague or their boss.

Monster conducted the study in 53 countries and found that overall 64% of people had been bullied at work.

The study highlights how widespread bullying is and employers should be aware that it can not only affect the employee's morale but that this can also affect the company's bottom line.
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Conflict on the Telephone
Angry customers are abusing staff over rising prices, admits boss of British Gas
January 16, 2012 - By Claire Ellicott, The Daily Mail

Customers who are frustrated with the cost of paying for gas and electricity are increasingly taking their anger out on the call centre staff who work for British Gas.

This comes after British Gas has not followed what other energy companies have done, by decreasing the cost of its gas and electricity due to a 'fall in wholesale gas prices'.

The GMB union, which represents British Gas staff, has said that 'the problem is getting worse' and it is 'the staff on the front line who bear the brunt' of customers anger.
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Cues for Deception
Virtual porkies: Britons tell a whopping 28 lies a month online to loved ones - that's DOUBLE they'd tell to their face
January 05, 2012 - By Sadie Whitelocks, The Daily Mail

A study has found that due to the rise of online and digital mediums such as social networking and mobiles, we are lying more and more.

The lack of face-to-face interaction may be the reason for this rise in deception.

A forensic psychologist has cited that when we talk face-to-face there is a 'motivational impairment effect', which shows cues through our body that we are lying. This may make us less inclined to lie in case we are caught. Communicating through online and digital mediums obviously takes this element away.
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Display Screen Equipment
iPad shoulder becomes the latest modern life affliction
January 25, 2012 - By Richard Alleyne, The Telegraph

Research from the Harvard School of Public Health in the US, has found that users could be at greater risk of neck injury depending on how they held their tablet computers.

This is due to the fact that most users hold their device on their laps, which results in them gazing downwards at a sharper rate.

This research has therefore shown the need to implement tablet computers into business ergonomic guidelines as more companies are looking to use tablet computers within their businesses.
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Living with Confidence
Haringey activist leads Labour probe into women's safety
January 23, 2012 - By Stephen Moore, Tottenham and Wood Green Journal

Vera Baird has been appointed the 'chairman of Labour's new Commission on Women's Safety' by the shadow home secretary, Yvette Cooper.

Ms Baird, who is the Hornsey and Wood Green women's officer for Labour, is set to challenge the government regarding women's safety. This is in relation to issues such as the closure of domestic violence centres and cuts to legal aid.

The Liberal Democrat MP for Hornsey and Wood Green has dismissed these claims and insists the government is 'doing more to help women in crisis'.
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Lone Workers
Six out 10 nurses who visit patients in homes verbally abused in past two years
January 05, 2012 - By Denis Campbell, The Guardian

A poll by the Royal College of Nursing has found that 11% of nurses who work alone on home visits have been assaulted and 6 out of 10 have been verbally abused.

Some reasons cited for these figures is that there is a growing number of cases nurses have to deal with as well as there being an increase in substance abuse by patients.

There are around 100,000 lone workers who work for the NHS and of those 40,000 have alarms, which are directly linked to a call centre to call the Police if necessary.
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Lorry Hijacking
'Bait lorry' targeted HGV thieves in Lutterworth
January 19, 2012 - By BBC News

Leicestershire Police worked alongside Truckpol to catch gangs who target HGV lorries for theft of the vehicle or goods.

The force used a lorry filled with fake goods and covert equipment to alert Police if anyone tried to break into the vehicle.

The vehicle was parked in lay-by on the A5, which has seen numerous thefts over the last three years, some by curtain slashing and others by hijacking. The vehicle was not targeted in the time it was in the lay-by.
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Manual Handling
New ambulances for the obese
February 02, 2012 - By Neil Vowles, The Argus

South East Coast Ambulance Service NHS Foundation Trust, which covers Kent, Surrey and Sussex, has bought 3 custom-built ambulances for £400,000 to accommodate patients, which weigh up to 50 stone.

The ambulances will include "specialist manual handling aids and equipment" so as to decrease the "risks of paramedics injuring themselves when moving larger patients".

This is not the only NHS Trust to invest in specialist ambulances. The East Midlands Ambulance Trust has spent £8million buying 80 new ambulances and the East of England Ambulance Trust has spent £16.6million to reinforce 166 of their 271 ambulances.
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Memory Improvement Skills
Women have far less accurate memories than men - at least when it comes to nasty events
February 02, 2012 - By Rob Waugh, The Daily Mail

A study by the University of Montreal, has found that women have clearer memories of pleasant events, whereas men have clearer memories of unpleasant events.

The study used various images, which were shown to volunteers of both women and men. An electroencephalograph (EEG) monitor was used to monitor brain activity when the participants were asked to recall, which images they had seen before.

Images which conjured negative emotions appeared to disrupt women's memories more than any other. It is unsure why this happens more in women than in men.
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Observational Skills
Keeping an eye out for crime and unruly behaviour on Essex streets
January 06, 2012 - By Essex Chronicle

A team of CCTV operators in Essex monitor 350 cameras across 45 screens, which led to 445 arrests in 2011.

The screens are monitored by at least 2 people, 7 days a week, 365 days a year and they have 5 minutes off their observations every hour.

The operation is run by Chelmsford borough council to work in conjunction with the Police and the CCTV caught 3,293 incidents on camera last year.
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Personal Safety
Rioting is 'airbrushed' from official crime statistics as most trouble-hit areas record a DROP in violent crime
January 20, 2012 - By Jack Doyle and Graham Smith, The Daily Mail

Official figures from the Home Office relating to crime in the UK have faced opposition due to how the summer riots were recorded.

These statistics also found that pickpocketing increased by 'double figures' in the last year, which is the 'biggest increase in nearly a decade'.

The most common items thieves targeted were 'smartphones, bags and cash'.
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Risk and Security Awareness
Three companies fined after worker falls from roof
January 24, 2012 - By the Health and Safety Executive

An investigation by the Health and Safety Executive (HSE) has found that written risk assessments were not carried out before an electrician fell through a roof light, fracturing his back and dislocating his shoulder.

The electrician, Christopher Carson, worked for Robert A.S. Crockett and Partners Ltd who were "contracted by Electroguard Security Systems to fit a lighting system as part of a larger project at Dundee Cold Stores Ltd".

All three companies pleaded guilty to breaching either section 2 or 3 of the Health and Safety at Work etc Act 1974 and were fined a total of £336,000.
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Robbery Response
Rushden shopkeeper foils robbers with mop
January 24, 2012 - By BBC News

A Premier shop in Northamptonshire was targeted by 3 thieves weilding crow bars on Friday 20 January 2012.

The shopkeeper, Dinesh Gorania, was cleaning up with his son when the 3 men entered his shop.

Mr Gorania used the mop he was holding to hit at the door to prevent the thieves from entering. The thieves left with nothing but did smash the shop window and the windows of Mr Gorania's and his sons cars, which were parked outside. No one was injured.
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Scam Awareness
Taxpayers warned of email scams
January 24, 2012 - By Northumberland Gazette

The deadline for taxpayer’s self-assessment is January 31 and due to the relative closeness of the date, HM Revenue and Customs is warning people of fraudsters using phishing scams to gain their details.

Fraudsters are using emails telling the recipient that they are owed a tax rebate, which takes them to a replica of the HMRC's website, whereby they are asked to input their bank details.

HMRC has stated that they only write to people by post, if they are due a tax rebate, and they are also working to shut down the websites which are sending out the fake emails.
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Statement Taking
Captain Coward had his eye on English dancer: After claims he was distracted by woman on the bridge, passengers and crew reveal Casanova antics of crash skipper
January 24, 2012 - By Helen Weathers and Rebecca Evans, The Daily Mail

Captain Francesco Schettino from the ill-fated cruise ship the Costa Concordia, is being investigated to see if he was 'distracted from his commands' when the ship hit rocks close to the island of Giglio.

Witnesses have claimed that they saw the captain drinking wine and with a young woman before the accident occured.

Mr Schettino is under house arrest for the possible manslaughter of 11 people and for 21, which are still missing and for 'allegedly deserting his liner'.
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Stress Management
Recession and job security fears see UK stress rise
January 23, 2012 - By Roland Gribben, The Telegraph

Kenexa High Performance Institute has conducted a study that has shown from a '6 nation league table' comprising of India, China, the US, Brazil and Germany, that the UK has seen the biggest increase in stress amongst employees.

There is an estimated 35% of UK employees who feel an 'unreasonable amount of stress at work'.

The recession is one of the major causes of stress as employees feel they 'have no control over the fate of their jobs'.
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Substance Abuse
Sir Richard Branson urges change to drugs law
January 24, 2012 - By BBC News

Sir Richard Branson has urged the government to start treating drugs misuse as a "health issue" in a bid to cut addictions and deaths from Aids.

Sir Richard, 'who is a commissioner for the Global Commission on Drug Policy' has said that the UK should use a similar system to Portugal, which helps drug users rather than sending them to prison.

The Home Office who deals with crime, has however said that it has "no intention of liberalising our drugs laws".
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Four men admit London Stock Exchange bomb plot
February 01, 2012 - By BBC News

Undercover surveillance by the Police and MI5 has led to the arrest of four men who plotted to set off a bomb at the London Stock Exchange.

Nine men in total have been arrested in connection with the plot, with four being charged with "engaging in conduct in preparation for acts of terrorism" and the other five "guilty of other terrorism offences".

Undercover anti-terror Police stopped the plot before any dates could be confirmed. The men met "through their membership of various radical groups" and planned various terrorists plots "in the run up to Christmas 2010".
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Theft by Deception
Freight truck drivers are on the thieves Christmas present list
December 02, 2011 - By Handy Shipping

As Christmas deliveries are at their greatest amount, drivers carrying the goods are being warned by Truckpol to be extra vigilent.

They cite an example of theft by diversion, which occured last December where a HGV driver was flagged down by two men wearing high-visibility jackets who encouraged the driver to leave his cab before restraining him and stealing his load.

Vehicles and their drivers are most vulnerable when parked in unlit and isolated areas. Truckpol are urging drivers to report anything they think is suspicious.
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