image Home >>> Course Categories >>> Security Skills >>> Conflict on the Telephone
image




Conflict on the Telephone border Telephone calls are a part of most people’s everyday working life. It would therefore be expected that at some point you will come across a difficult, conflict-driven telephone call. The question is would you know how to handle it? Would you know the best ways to defuse a conflict situation?


This short course will aim to show you what to do and say when you are faced with difficulties on the telephone.

start

image